Data minimization
Hum sirf wo fields maango jo account, payments aur support ke liye zaroori hain. Koi bhi optional survey ya tracking pixels hamari site par nahi hain.
LEGAL REFERENCE
11kv par aapka privacy hamara sabse bada dastoor hai
Jab aap 11kv par account khol-te ho, aapka personal information, banking details aur game history puri tarah محفوظ rahti hai. Hum JazzCash, Easypaisa, SadaPay aur Raast payments ko...
Data encryptionSecure paymentsAccount privacy
Hamara privacy qanun aur Pakistan ke ilaqon ke liye tailored
11kv aapka personal, financial aur behavioral data collect karta hai—jab aap account banate ho, deposit karte ho, ya games khelte ho. Hum ye information use karte hain account verification, fraud detection, payment processing aur customer support ke liye. Jahan local qanoon ijazat deta hai, hum data-sharing agreements ke through legitimate third parties ko access dete hain, lekin kisi bhi situation mein aapka
consent chhote bina sensitive information share nahi karte. Aapke JazzCash aur Easypaisa transactions directly un payment providers ke servers par jaate hain; hum unhe store nahi karte. Withdrawal requests verify hone ke baad 24-48 hours mein aapke account mein reflect ho jaate hain. Aap apne account settings se apna data, communication preferences aur withdrawal history dekh sakte ho.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
SAWAL AUR JAVAB
Privacy ke baare mein sawal poocho—hum yahan hain
Agar aapko apne data, account security, ya payment history ke baare mein koi sawaal hai, hamara support team aapke liye available hai. Email, in-app chat, ya contact form se raabtay karein aur hum 24 ghanton mein jawaab denge.
Team online
Email Support
[email protected] par likho. Hum apne data rights, account deletion requests aur privacy concerns ko detail se handle karte hain.
In-App Chat
11kv lobby mein chat icon daba-ye. Hamara team real-time mein aapke account-related privacy questions ka jawab deta hai.
Contact Form
11kv.app/contact par form bharen. Account security, data export, ya deletion requests ke liye formal channel use karein.
ETIBАР KI BUNIYAD
11kv privacy mein transparency aur control deta hai
Hamara privacy posture three pillars par tikta hai: data minimization—hum sirf wo information leta hain jo aapko account chalane aur payments secure karne ke liye zaroori hai; transparent disclosure—aapka data kahin ja...
Encryption Standard
Tamam JazzCash aur Easypaisa connections SSL/TLS encryption ke through chalte hain, same jo banks aur payment gateways use karte hain.
No Third-Party Selling
Hum aapke gaming data ya financial history ko advertisers ko nahi bechte. Payment info strictly internal aur legal obligations ke liye use hota hai.
Account Verification
First deposit ke baad, hum identity aur address verify karte hain. Ye fraud rokta hai aur aapka account balances protect rakhta hai.
Audit Trail
Login history, deposit/withdrawal records aur account changes aapke settings mein visible hoti hain. Hum jo bhi karte hain wo aap dekh sakte ho.
Data Retention
Account active rehne tak data mehfooz rakhte hain. Deletion ke baad, hum legal aur financial records ke liye encrypted backups rakhte hain, personal data delete kar dete hain.
Breach Response
Agar koi security incident ho, hum 72 ghanton mein inform karte hain aur affected users ko guide dete hain kaise apna account secure rakhen.
CONSISTENCY CHECK
Hamara privacy policy hamari practical operations se match karta hai
Privacy policy likha hua qanun nahi hai—ye 11kv ke actual operations ka reflection hona chahiye. Jab hum likhen ke 'JazzCash transactions encrypted hain', wo sach hai kyunki har transaction SSL-protected gateway se...
Payment security
JazzCash aur Easypaisa ka har transaction 128-bit encryption se guzarta hai aur PCI compliance mein stored hota hai.
User control
Account settings mein aap apna data dekh sakte ho, export kar sakte ho, ya permanent delete request kar sakte ho.
Transparent logging
Har login, deposit, withdrawal aur game session aapke audit trail mein visible rahta hai—koi hidden activity nahi.
Support accountability
Support interactions logged hote hain. Agar support ne galat information de, aap apne account history se sab kuch verify kar sakte ho.
Incident reporting
Breach ya security issue hone par, hamari legal team 72 ghonton mein notification send karta hai aur recovery steps batata hai.
Regular audits
Hamara privacy posture quarter-yearly check hota hai—staff training, system logs review, aur third-party penetration testing.
11kv ka privacy setup hamari platform design mein likha hua hai
Jab aap 11kv lobby mein ghuste ho, privacy hamara foundational layer hota hai, nah baad mein add-on. Account creation se deposit, live table, withdrawal—har step aapka...
Session encryption
Login se logout tak, aapka browser aur hamara server ke beech ka communication SSL/TLS se protected hota hai. Man-in-the-middle attack impossible hai.
Auto-logout security
15 minutes inactivity ke baad, aapka session automatically terminate ho jaata hai. Agar aap cafeteria mein bhool gaye, koi aapka account access nahi kar sakta.
Device verification
Naya device se login karne par, hum SMS code send karte hain. Ye ensure karta hai ke sirf aap hi access kar rahe ho, nah koi aur.
Payment isolation
JazzCash, Easypaisa, SadaPay transactions directly un providers ke vaults mein jaate hain. Hum unhe intermediate store nahi karte.
Private game history
Aapka wins, losses, aur game preferences sirf aapke account dashboard mein visible hote hain. Koi leaderboard ya public feed nahi.
Withdrawal verification
Pehli withdrawal request mein, hum identity aur bank account ownership verify karte hain. Future withdrawals faster ho jaate hain.
Privacy ke baare mein aapke sawalaat
Nahi. Jab aap deposit karte ho, aapka payment info directly JazzCash ya Easypaisa ke secure gateway par jaata hai. Hum sirf transaction ID aur confirmation status store karte hain. Bank account number ya card details hamari servers par save nahi rahta.
Bilkul nahi. Aapka wins, losses, login history, aur betting patterns sirf aapke private account dashboard mein dikhta hai. Koi public leaderboard, tournament history, ya friend list se ye information expose nahi hota.
Haan, aapka personal data (name, email, phone) aur game history within 30 days delete ho jaati hai. Hum sirf transaction records legal aur tax compliance ke liye encrypted form mein rakhte hain, aur ye aapke identity se linked nahi hote.
Hum aapka data kisi ko nahi bechte. Legal requirement (court order, tax authority) ke siwaye, hum third parties ke saath share nahi karte. Payment processor (JazzCash, Easypaisa) ko essential info transfer hota hai transactions process karne ke liye.
Passwords bcrypt hashing algorithm se processed hote hain—hamara system unhe plaintext mein store nahi karta. Agar breach ho bhi, attackers ko sirf hashes milenge, nah actual passwords. Password reset links 1 ghante mein expire ho jaate hain.
Haan, fraud prevent karne ke liye, hum suspicious withdrawal ko hold kar sakte hain aur aapko verify karne ko kahenge. Ye aapke account ko protect karta hai. Verification usually 4-6 hours mein complete ho jaata hai aur fund release ho jaate hain.
Hum essential cookies use karte hain session management aur login persistence ke liye. Hum marketing tracking pixels ya third-party analytics nahi use karte. Aapka browsing history hamse linked nahi hota, aur hum aapko internet par follow nahi karte.